Digital Transformation Expert

2 weeks ago


Barnsley, Barnsley, United Kingdom Lily Communications Full time
Lily Communications is a multi award-winning provider of communications and IT solutions for business. As a Customer Service Executive, you will be responsible for building strong relationships with our customers, understanding their needs, and providing tailored solutions to retain them.

With excellent customer sales and service skills, you will quickly build rapport with your customers and help identify upselling opportunities by understanding client needs and offering additional services that enhance their experience.

You will meet and exceed targets for retention rates, sales conversions, and customer satisfaction, while staying up-to-date with product knowledge, company services, and industry trends to better serve our customers.

Experience in sales, customer service, or retentions is essential, ideally within a fast-paced environment. Tech-savvy, with the ability to quickly learn and use new software or systems.

We are looking for someone who loves speaking to people and enjoys giving a fantastic customer experience along with being a sales advocate. Excellent time management skills are significantly important in this role as you will need to manage your workload effectively in a busy, fast-paced, and fun environment.

Job Types: Full-time, Permanent

Additional pay:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Sick pay

Working Hours:

  • Monday to Friday
  • Overtime


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