Energy Expert Retail Associate

6 days ago


West Bromwich, Sandwell, United Kingdom Utilita Energy Full time
Utilita Energy

Salary: £25,272 per annum

About Us

We are the leading energy company in the UK, providing innovative solutions to over 800,000 homes across the nation. Our customers enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters.

Job Description

This role is centered around delivering exceptional customer service through various channels, including face-to-face interactions, live chat, and phone support. You will be a key part of our team at the West Brom Hub, working with customers to resolve queries and provide expert advice on energy efficiency and consumption.

Required Skills and Qualifications
  • Positive and solution-focused individual with excellent communication skills

  • Ability to adapt quickly to changing situations and priorities

  • Previous experience in a customer-facing role is advantageous

Benefits

As a member of our team, you can expect a comprehensive benefits package, including:

  • Bonus scheme tied to our core values of fairness, sustainability, and smartness

  • Career progression opportunities and training to help you grow your career

  • Access to exclusive offers for home Sky TV and broadband packages

  • Paid volunteering day every year to give back to the community

  • Death in service benefit and pension contributions

Our Core Values

We believe in living by three simple yet powerful principles: Fairness, Smart, and Sustainability. These values guide everything we do and shape the way we interact with our customers and colleagues.



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