Senior Mortgage Advisor
19 hours ago
About Us
mbf is a forward-thinking fintech company revolutionising financial advice in the UK. Our mission is to place human advisers at the centre of every client relationship while utilising technology to streamline processes and enhance service delivery.
Job Description
This exciting opportunity has arisen for an experienced Senior Mortgage Advisor to lead and manage our mortgage team in London. As a key member of our team, you will be responsible for overseeing the end-to-end mortgage operations, including business development, processing, and client servicing.
Key Responsibilities
- Develop and execute strategies to improve operational efficiency, drive customer satisfaction, and support the overall growth of the business.
- Lead and mentor the mortgage team, fostering a culture of collaboration, excellence, and continuous improvement.
- Manage all aspects of mortgage operations, ensuring compliance with regulatory standards, internal policies, and industry best practices.
- Identify and implement process enhancements to streamline workflows, reduce costs, and improve service delivery.
- Maintain high standards of service, ensuring a superior customer experience and addressing any concerns efficiently.
Requirements
- A relevant qualification for giving mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice)
- Deep knowledge of mortgage products, regulatory requirements, and industry trends
- Strong analytical, problem-solving, and decision-making abilities
- Excellent communication and interpersonal skills
- A results-driven mindset focused on delivering exceptional customer service and operational excellence
Benefits
- A competitive salary up to £85,000 + bonus + potential for equity
- 25 days annual leave + flexible working arrangements
- Pension, private medical, income protection, and death in service benefits
- Budget for continued learning and professional exams
- Electric vehicle leasing through salary sacrifice / cycle to work scheme
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