Senior Pensions Administrator

3 weeks ago


Metropolitan Borough of Solihull, United Kingdom Serco Full time

Pension Scheme Expert sought to join Serco's team, delivering exceptional support to employees and the business.

Job Summary

Serco is a leading provider of public services, with a diverse range of schemes administered by various providers. We are seeking a skilled individual to provide dedicated pensions support, ensuring compliance with scheme rules, accurate contributions, timely returns, and resolving employee queries efficiently.

Main Responsibilities:

  • Liaise with pension providers, internal stakeholders, and employees to ensure seamless service delivery.
  • Answer internal and external tickets and telephone queries on pension transactions and other issues.
  • Collaborate with DB scheme providers on life cycle events and calculation of final pay where necessary.
  • Assist in training the wider payroll and pension team administrators to enable them to perform their tasks efficiently and in line with requirements.
  • Provide support to the wider business, finance, legal, HR, and commercial in relation to pensions during bidding, business change, and other events.
  • Contribute to project work as required.
Requirements

To excel in this role, you will need:

  • A good understanding of either LGPS, NHS, or Civil Service Schemes.
  • Awareness and/or knowledge of the pensions industry.
  • Proficiency in Microsoft Word and Excel.
  • Prior experience with Resourcelink payroll system would be an advantage but not essential.
Benefits

As a valued member of our team, you can expect:

  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Up to 6% contributory pension scheme.
  • Flexible working options.
  • Free onsite parking.
  • Serco discounts, including cinema, Merlin entertainment, online shopping discounts, mobile phone plans, and leisure center memberships.
  • A range of benefits supporting your health and wellbeing, such as Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
  • Wealth of career development training to suit your future aspirations.
  • A company passionate about diversity and inclusion.

About Serco

Serco delivers essential public services worldwide, from defence to citizen services. As a team of 50,000 people, we innovate and improve services for everyone. Join us in shaping the future of public services.



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