Fitness Club Operations Manager

4 weeks ago


London, Greater London, United Kingdom Fitness First Full time
Club Director - Fitness First

At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dynamic and experienced Club Director to lead our team and drive our club to new heights of success.

Key Responsibilities:
Provide comprehensive training to the team, ensuring all members complete their required FF modules.
Grow and coach your team to achieve their personal development objectives.
Attract, recruit, engage, develop, and coach premium fitness staff to deliver a 5-star experience.
Uphold operational excellence in all customer interactions and be visible to our members during peak times.
Ensure 100% safety for all employees and members through compliance channels.
Oversee consistent service excellence, achieving both club vibe and energy.
Retain members through engaging conversations within an immaculate, fully operational facility.
Oversee the consistent delivery of a premium fitness proposition, driving improved member visitation.
Oversee sales performance through consistent service and tour excellence.
Manage Profit & Loss to improve the club's financial health.
Maintain overall club standards, including cleanliness, hygiene, staff dress, and name badges.
Lead on the safety of the club, ensuring compliance with all regulations.
Always comply with company policies and procedures.

What's in it for you:
Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
Health and Wellness: Complimentary gym membership for you and discount for family member.
Professional Development: Opportunities for ongoing professional development and career advancement.


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