Front Desk Associate
4 weeks ago
We are seeking a highly skilled Front Desk Associate to join our team at Ibis Styles London Gloucester Road.
Key Responsibilities- Guest Registration and Departure: Provide efficient service for guest registration and departure, maintaining accurate guest accounts and providing accurate, helpful information.
- Switchboard Operation: Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Safety and Security: Maintain strict security procedures to ensure guest confidentiality and safety.
- Quality Service: Provide quality service to customers by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
- Fluent English: Fluent in English, both written and spoken (and a second language would be a plus).
- Communication Skills: Excellent communication, presentation, and interpersonal skills - a strong team player.
- Problem Solving: Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Salary: £13.53 per hour + Bonus
- Bonus Scheme: Bonus scheme with opportunities for additional earnings
- Pension Scheme: Contributory pension scheme for employee benefits
- Discount Card: Discount card for Accor hotels worldwide
- Training & Development: Opportunities for training and development within the company
- Addtional Holidays: Additional holidays with service
- Recommend a Friend Scheme: Recommend a friend scheme for referrals
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