Performance Improvement Coach

2 months ago

Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

Nutmeg Saving and Investment Limited is committed to delivering exceptional service to our clients. As a Quality Coach, you will play a critical role in the development of our front-line Client Service Associates.

Key Responsibilities:

  • Support and motivate our team in delivering a superior service standard
  • Contribute to the review and improvement of coaching frameworks, processes, and procedures within the operation
  • Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
  • Stay up-to-date with training or any enhancements that directly impact our service delivery
  • Keep informed of and apply any changes to processes, procedures, and regulatory requirements
  • Achieve the best out of each individual and create a winning environment by regularly providing positive feedback and recognition of individual/team success
  • Work with development plans, owning content and updates that track the learner's journey
  • Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management
  • Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm

Requirements:

  • Experience with investments, ISAs, and pensions
  • Experience working with Salesforce
  • Strong verbal and written communication skills with the ability to influence others
  • Excellent analytical and research skills, detail-oriented
  • Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a world-class High Performance Endurance Running coach to lead our Edinburgh Global Endurance Project.About the Role:We are embarking on a ground-breaking initiative to develop an internationally renowned endurance hub, positioning the University as one of Europe's leading centres for endurance sport within the next...

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a world-class High Performance Endurance Running coach to lead our Edinburgh Global Endurance Project.About the Role:We are embarking on a ground-breaking initiative to develop an internationally renowned endurance hub, positioning the University as one of Europe's leading centres for endurance sport within the next...

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a world-class High Performance Endurance Running coach to lead our Edinburgh Global Endurance Project.About the Role:We are embarking on a groundbreaking initiative to develop an internationally renowned endurance hub, positioning the University as one of Europe's leading centres for endurance sport within the next five...

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a world-class High Performance Endurance Running coach to lead our Edinburgh Global Endurance Project.About the Role:We are embarking on a groundbreaking initiative to develop an internationally renowned endurance hub, positioning the University as one of Europe's leading centres for endurance sport within the next five...

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a world-class High Performance Endurance Running coach to lead our Edinburgh Global Endurance Project.About the Role:We are embarking on a ground-breaking initiative to develop an internationally renowned endurance hub, positioning the University as one of Europe's leading centres for endurance sport within the next...

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a world-class High Performance Endurance Running coach to lead our Edinburgh Global Endurance Project.About the Role:We are embarking on a ground-breaking initiative to develop an internationally renowned endurance hub, positioning the University as one of Europe's leading centres for endurance sport within the next...

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a highly skilled High Performance Endurance Coach to join our team and contribute to the success of the Global Endurance Project.About the Role:We are looking for an experienced coach with a proven track record in developing elite endurance runners. As part of our team, you will work closely with Scottish Athletics,...

  • High Performance Endurance Coach

    4 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The University of Edinburgh is seeking a highly skilled High Performance Endurance Coach to join our team and contribute to the success of the Global Endurance Project.About the Role:We are looking for an experienced coach with a proven track record in developing elite endurance runners. As part of our team, you will work closely with Scottish Athletics,...

  • Financial Services Coaching Consultant

    4 weeks ago

    Midlothian, United Kingdom The Recruiters Room Full time

    COACHING CONSULTANT (FCA REGULATED Background is a MUST)FULLY REMOTE PERMANENT (Mon-Fri 09:00-17:30)UP TO £31,000 + (25 days holiday and a fantastic range of benefits) **Please only apply if you can say 'YES’ to the following** Possess previous experience of working within a 'remote’ coaching capacityAvailable to start employment on the 02/12/2024, AND...

  • Financial Services Coaching Consultant

    4 weeks ago

    Midlothian, United Kingdom The Recruiters Room Full time

    Coaching Consultant Job DescriptionWe are seeking a skilled Coaching Consultant to join our team at The Recruiters Room. As a Coaching Consultant, you will provide strategic guidance and personalized coaching to new starters within our client's servicing operation.Key Responsibilities:Support agents and specialists with ongoing coaching and development to...

  • Financial Services Coaching Consultant

    4 weeks ago

    Midlothian, United Kingdom The Recruiters Room Full time

    Coaching Consultant Job DescriptionWe are seeking a skilled Coaching Consultant to join our team at The Recruiters Room. As a Coaching Consultant, you will provide strategic guidance and personalized coaching to new starters within our client's servicing operation.Key Responsibilities:Support agents and specialists with ongoing coaching and development to...

  • Quality Coach Specialist

    2 months ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional service to our clients. As a Quality Coach, you will play a critical role in ensuring our Client Service Associates meet the highest standards.Key Responsibilities:Support and motivate our team to deliver outstanding serviceContribute to the review and improvement of coaching...

  • Quality Coach Specialist

    2 months ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional service to our clients. As a Quality Coach, you will play a critical role in ensuring our Client Service Associates meet the highest standards.Key Responsibilities:Support and motivate our team to deliver outstanding serviceContribute to the review and improvement of coaching...

  • Quality Coach/ Specialist

    5 days ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional service to our clients. We're seeking a dedicated Quality Coach to join our team and contribute to our mission of being the most trusted Digital Wealth Manager in the world.The Quality Coach will play a crucial role in the development of our front-line Client Service Associates. This...

  • Quality Coach Specialist

    2 weeks ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is Europe's leading Digital Wealth Manager, and we're committed to delivering exceptional service to our clients. As a Quality Coach, you will play a critical role in developing our front-line Client Service Associates. Your passion for people development will be essential in reviewing retrospective and real-time...

  • Quality Coach/Specialist

    2 months ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional customer experiences. As a Quality Coach/Specialist, you will play a critical role in driving this mission forward.**Key Responsibilities:**Support and motivate our team in delivering a superior service standard, ensuring that every customer interaction is a positive one.Contribute...

  • Quality Coach/Specialist

    2 months ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional customer experiences. As a Quality Coach/Specialist, you will play a critical role in driving this mission forward.**Key Responsibilities:**Support and motivate our team in delivering a superior service standard, ensuring that every customer interaction is a positive one.Contribute...

  • Quality Coach/Specialist

    2 months ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional customer experiences. As a Quality Coach, you will play a critical role in driving this mission forward.**Key Responsibilities:**Support and motivate our team in delivering a superior service standard, ensuring that every customer interaction is a positive one.Contribute to the...

  • Quality Coach/Specialist

    2 months ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional customer experiences. As a Quality Coach, you will play a critical role in driving this mission forward.**Key Responsibilities:**Support and motivate our team in delivering a superior service standard, ensuring that every customer interaction is a positive one.Contribute to the...

  • Quality Coach Specialist

    1 month ago

    Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg Saving and Investment Limited is committed to delivering exceptional service to our clients. As a Quality Coach, you will play a critical role in ensuring our Client Service Associates meet the highest standards of quality and customer satisfaction.Key Responsibilities:Support and motivate our team to deliver exceptional service standardsContribute to...