ICT Support Specialist

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time
Job Title: ICT Service Support Engineer

The ideal candidate will possess a strong background in IT support, with experience in 2nd and 3rd line duties. They will be responsible for maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability.

Key Responsibilities:
  • Provide efficient and timely solutions to maintain high service levels.
  • Regularly test and patch systems and software to ensure security and functionality.
  • Monitor system performance and troubleshoot any issues that arise.
  • Maintain effective communication with team members and manage internal and external incident comms.
  • Contribute to the continuous improvement of our processes and services.
Requirements:
  • 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties.
  • ITIL V3/4 Foundation or above.
  • Experience of managed service environments, with an awareness of ITIL best practice.
  • Experience of build, test, and implementation of systems, along with 3rd line operational support.
About SecureCloud+:

SecureCloud+ specialises in providing fully managed secure ICT services to the UK's Defence and Security sectors, as well as other government departments with complex and demanding security requirements. We pride ourselves on our successful track-record of delivering real benefits to our customers, but also on our ethos of investing in our employees' personal and professional growth.

We are an equal opportunities employer and do not discriminate based on age, sex, colour, religion, race, disability, or sexual orientation.

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