Field Support Specialist

3 weeks ago


Norwich, Norfolk, United Kingdom Gerrell & Hard Full time
Job Title: Field Support Engineer

We are seeking a dedicated Field and Support Engineer to join our Engineering team at Gerrell & Hard, where you will be integral to delivering exceptional engineering support and fostering strong customer relationships. This role involves working closely with our global customer base and engineering development teams, focusing on system integrations, lab and field testing, and customer validation of our products.

Key Responsibilities:
  • Provide technical support to customers and internal stakeholders
  • Collaborate with cross-functional teams to resolve complex engineering issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in continuous improvement initiatives to enhance engineering processes and procedures
Requirements:
  • Strong technical background in engineering or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills


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