Senior Community Manager

4 weeks ago


Manchester, United Kingdom Get Living Full time

Job Summary

This role is the most senior colleague at Get Living responsible for day-to-day operations at our Manchester neighbourhood, New Maker Yards. The incumbent will establish collaborative relationships with commercial operators to drive a successful Neighbourhood.

Key Responsibilities

  • Ensure portfolios are operated and maintained in a safe and compliant manner, ensuring the assets value and performance are maintained over time.
  • Manage all new enquiries, viewings and the lettings process, driving sales and engaging with third party agents.
  • Manage the resident contracting process, ensuring compliance with all standards, legislation and Get Living processes, controls and policies.
  • Oversee portfolio performance, reviewing and analysing business performance and putting action plans in place as appropriate.
  • Ensure the performance management cycle is effectively implemented across the portfolio.
  • Play the leading role in organising and delivering events, social and community initiatives to enhance the Resident Experience.
  • Participate in all relevant learning and development opportunities, keeping knowledge updated at all times.
  • Ensure solutions are found to all escalated customer complaints.
  • Oversee regular quality audits to assess and evaluate performance of the service team.
  • Be active in the locale and community, proactively planning and delivering key events.
  • Drive the leasing of homes including listing and advertising all available homes, review pricing to drive rental income.
  • Work with Customer Hub Teams to ensure that all administration is completed in a timely manner.
  • Liaise with estate management on all realm matters (e.g. car parks, landscaping, windows/balconies, amenity space).

Requirements

  • Medium to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge.

About Get Living

Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.



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