Deputy Head of Housekeeping Operations

4 weeks ago


London, Greater London, United Kingdom Accor Hotels Full time
Job Overview

Accor Hotels is seeking a highly skilled and experienced Deputy Head Housekeeper to oversee the day-to-day operations of our housekeeping department.

Key Responsibilities
  1. Department Leadership: Supervise and manage the housekeeping team to ensure exceptional service standards are met.
  2. Cleanliness and Maintenance: Maintain the highest standards of cleanliness in guest rooms, public areas, and heart of the house areas.
  3. Labor Management: Monitor labor costs and ensure effective scheduling and productivity within the department.
  4. Guest Satisfaction: Address guest concerns and complaints in a timely and professional manner.
  5. Maintenance Reporting: Identify and report necessary maintenance items to ensure smooth operations.
  6. Work Prioritization: Prioritize and organize work assignments, delegating tasks as needed to ensure efficient departmental operations.
Requirements


• Bachelor's degree in Hospitality Management or related field.


• Minimum 3 years of experience in a similar leadership role within a hotel environment.

  • Previous leadership experience in a hotel setting is essential.


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