Complaint Resolution Specialist

About the RoleSRG is seeking a highly skilled Complaints Intake Resolution Specialist to join our team. This individual will play a crucial role in ensuring that customer complaints are handled efficiently and effectively.Job SummaryThe Complaints Intake Resolution Specialist will be responsible for completing the intake process of complaints through phone...

Job Summary:Impellam Group is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our quality assurance team, you will be responsible for managing and resolving customer complaints related to our pharmaceutical products.Key Responsibilities:Process and resolve customer complaints in a timely and efficient manner,...

Job SummaryWe are seeking a skilled Complaints Intake Analyst to join our team at SRG. This role is responsible for managing customer complaints, coordinating logistics, and communicating results.Main Responsibilities:Manage complaint intake through phone and email, conducting follow-up activities, and coordinating logistics.Communicate with customers and...

Carbon60 are looking for German and/or Spanish speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies! Contract specifics: Pay rate: up to £15ph (Inside IR35, PAYE) Duration: 12 months (potential of extension) Location: Marlow, Buckinghamshire 3 days a week in the office. Job Title:...

Responsibilities:Process and manage complaints related to pharmaceutical and medical device products, ensuring timely and accurate resolution.Collaborate with customers, distributors, and internal stakeholders to gather information and coordinate logistics.Utilize expertise to identify and escalate complex complaints, providing subject matter expertise for...

This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...

This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...

About the RoleWe are seeking an experienced Customer Service Executive to join our team in Marlow. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.Job DescriptionThis is a full-time opportunity that involves dealing with high volumes of inbound calls and emails. You will work closely with...

About the Role:This B2C Customer Service position is an exciting opportunity to join our client, a leading organisation, in the UK market.As a key member of the team, you will be responsible for delivering exceptional customer service through various communication channels, including telephone and electronic means.You will manage direct customer orders,...

SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to support their team in Marlow.The Reporting Specialist will be responsible for executing all reporting in partnership with internal and external stakeholders. The individual will also partner with internal teams such as pharmacovigilance, local...

This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...

This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...

We are seeking a Customer Support Specialist to join our team in Marlow, working with top UK brands.This role requires previous customer service or call centre experience, working 9am-5pm Mon-Fri, with a competitive salary and benefits package.Previous experience in customer services or a call centreConfident and customer-focusedEnthusiastic and...

Key Responsibilities:Manage customer complaints regarding pharmaceutical products, ensuring timely and effective resolution.Collaborate with internal stakeholders, including Medical Information, Regulatory Affairs, and Pharmacovigilance teams.Conduct follow-up activities to gather necessary information and escalate complex complaints.Communicate outcomes to...

About the RoleWe are seeking an experienced IT Infrastructure Specialist to join our innovative Technology team. As an IT Infrastructure Specialist in this role, you will be responsible for leading the ongoing support, protection, development, integration, and operation of Infrastructure services.Key ResponsibilitiesMaintaining and enhancing our multi-site...

Job Title: Reporting SpecialistLocation: MarlowJob Type: PermanentJob Description: SRG are partnered with a pharmaceutical organisation who are seeking a Reporting Specialist to join their team in Marlow. The Reporting Specialist is responsible for executing all of the reporting, in partnership with internal and external stakeholders. The individual will...

We are looking for ambitious and robust clinicians to join our diverse, experienced and supportive team. Our team focuses on bridging the gap between primary and secondary care services for patients with severe mental illness. As a team we value unique skills, specialisms and professional interests. We work together to encourage and develop our skills...

Product Surveillance Reporting Analyst 6 months £17.96 p/h Marlow - hybrid (3 days on site) SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow. Purpose of the role The Reporting Specialist is responsible for executing all of the reporting, in partnership with...

Product Surveillance Reporting Analyst6 months£17.46 p/hMarlow - hybrid (3 days on site) SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow.Purpose of the roleThe Reporting Specialist is responsible for executing all of the reporting, in partnership with internal and...

We have a new Customer Services Advisor position available within the UK Operations Team, reporting to the Customer Services Supervisor.   Key Responsibilities: Deal directly with customers either by telephone, electronically or face to face Manage all customer orders as per the internal SOP’s and customer vendor compliance Handle and...