Service Business Analyst
3 weeks ago
At Expert Employment, we are seeking an experienced Service Business Analyst to play a crucial role in shaping and upkeeping our Field Service Management business systems throughout Europe.
The ideal candidate will have a Bachelor's degree in business, IT, engineering, or a related field, and at least two years of experience in an analytical role supporting a Service operation. They should also have experience with Field Service Management systems, SQL report writing, and good project management skills.
We estimate the salary for this position to be around $60,000 - $80,000 per year, depending on location and experience.
About the JobKey Responsibilities:- Analyse Service business needs and identify Service business problems
- Propose solutions to Service business problems and simplify Service business processes
- Develop Field Service Management (FSM) system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and other documents related to the activities of the Service business
- Manage small projects or aspects of larger projects in the implementation of new functionality, FSM system rollout to a new site, etc.
- Engage with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts: involves performing data analysis and data aggregation using Power BI and other data analysis tools
- Write SQL reports as needed
- Provide day-to-day Service user support of the business management systems
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