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Client Account Manager

4 weeks ago

Edinburgh, Edinburgh, United Kingdom GB035 Mercer (UK) Limited Full time

Job Title: Client Account Manager

Job Summary:

We are seeking a highly skilled Client Account Manager to join our Employee Benefits team at Mercer. As a Client Account Manager, you will be responsible for advising SME clients on all aspects of insured benefits, including Private Medical Insurance, Group Risk, and employee benefits and wellbeing packages.

Key Responsibilities:

  • Deliver outstanding service to clients in a timely manner, in line with Mercer's target operating model.
  • Engage in complex and dynamic client portfolio management, renewing and reviewing schemes, and writing new business.
  • Work with a diverse range of clients and industries, providing innovative employee benefits solutions.
  • Contribute to the growth and success of a large global firm, making a meaningful impact on clients.

What We Offer:

  • A hybrid working model that nurtures a collaborative working environment, with 3 days in the office and 2 days remote.
  • A competitive benefits package, including 25 days annual leave, flexible bank holidays, excellent pension contributions, and private medical insurance.
  • Access to ongoing training and development to enhance your knowledge and skills.
  • The opportunity to collaborate with a team of experienced professionals, learning from their expertise and gaining valuable insights.

Requirements:

  • Previous client service and sales experience within a professional office setting, with a track record of meeting and exceeding key performance indicators.
  • Excellent interpersonal and communication skills to build and maintain strong relationships with clients.
  • Excellent working knowledge of Microsoft Office suite, including Microsoft Dynamics.
  • Proven ability to work independently and as a team player, establishing good rapport with both clients and colleagues.

What Makes You Stand Out:

  • Previous Employee Benefits experience.
  • Group Risk and/or Healthcare product knowledge.