Control Room Operations Specialist
4 weeks ago
Job Title: Control Room Operator
Job Summary:
We are seeking a skilled Control Room Operator to join our team at Mitie. As a Control Room Operator, you will be responsible for responding to alarms in a timely and accurate manner, providing excellent customer service, and meeting daily KPIs.
Key Responsibilities:
- Respond to alarms and incidents in a timely and accurate manner
- Provide excellent customer service and support to clients
- Meet daily KPIs and individual performance targets
- Manage incoming and outbound calls in a timely and efficient manner
- Perform alarm testing and maintenance tasks
- Work collaboratively with the team to achieve operational excellence
Requirements:
- Previous experience in a switchboard or call centre environment
- Excellent knowledge of Microsoft Office applications
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment and manage workload to meet team deadlines
- Ability to learn and develop new skills and knowledge
What We Offer:
At Mitie, we offer a range of benefits and rewards to our employees, including flexible working arrangements, a virtual GP service, and access to a range of discounts and perks through our MiDeals platform.
How to Apply:
If you are a motivated and experienced Control Room Operator looking for a new challenge, please apply now to join our team at Mitie.
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