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Customer Service Representative

2 months ago

Darlington, Darlington, United Kingdom EE Full time

About the Role:

We are seeking a skilled and enthusiastic individual to join our Customer Service team as a Technical Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical support and guidance to customers via phone, email, and chat.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date with product knowledge and technical developments to provide accurate and informed support.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of technical concepts and ability to learn quickly.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The chance to work with a leading technology company and make a real impact on our customers' lives.

Why EE?

At EE, we're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We're committed to creating a diverse and inclusive workplace where everyone can thrive. If you're a motivated and customer-focused individual who is passionate about technology and delivering exceptional service, we'd love to hear from you