Front of House Team Member

1 day ago


Guildford, Surrey, United Kingdom Heartwood Inns Full time
Salary: £12.50-£15.00 per hour

About Us

Heartwood Collection is a multi-award-winning hospitality group that operates a range of cosy pubs and atmospheric brasseries at the heart of local communities.

We're passionate about serving great fresh, seasonal food and providing an exceptional guest experience. Our strength lies in our enduring community of like-minded individuals who are warm and genuine to our core.

Our Locations

We have over 40 locations across the UK, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which feature beautiful boutique bedrooms.

The Role

We're looking for fun and passionate people to join our front-of-house team as Waiters/Waitresses. As a Front of House Team Member, you'll be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities

  • To provide excellent customer service and ensure a high standard of quality in all aspects of front-of-house operations.
  • To work collaboratively with other team members to achieve our goals and objectives.
  • To maintain a clean and safe working environment, adhering to health and safety standards.
  • To contribute to the development and implementation of new ideas and initiatives to drive business growth.

What We Offer

We offer a range of benefits, including:

  • A competitive hourly rate based on National Living Wage plus TRONC.
  • Full-time and part-time hours to suit your needs.
  • Stepping Stones - our industry-leading training and development platform which supports progression for those who want it.
  • Employee Assistance Program with Hospitality Action.
  • Instant access to pay through EarlyPay.
  • Enhanced Maternity & Paternity package.
  • Refer a Friend Bonus up to £1500.
  • 50% off food at any Heartwood Inns or Brasserie Blanc.
  • 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount.
  • 10% off company gift cards.
  • A thoughtful gift to celebrate your birthday.
  • Long Service Recognition Awards.
  • The Pantry - hundreds of retailers and experience discounts through Reward Gateway.
  • Cycle to Work Scheme.

Requirements

To be successful in this role, you'll need:

  • Great interpersonal skills and a vibrant personality.
  • Ability to be flexible and maintain high standards across the front of house.
  • Be a real team player, it's essential that you're a true people person.
  • Have great attention to detail and impeccable standards.
  • Be totally customer and service-focused and provide an exceptional guest experience.


  • Guildford, Surrey, United Kingdom RUSH Hair & Beauty Full time

    We are seeking a skilled Front of House to provide exceptional customer service and maintain a welcoming environment at our Guildford salon. Key responsibilities include greeting clients, managing the schedule, and supporting the team with administrative tasks.Requirements:Previous experience in a customer service role, preferably in a salon...


  • Guildford, Surrey, United Kingdom Slim Chickens Full time

    Unlock Your Potential as a Front of House Team MemberAt Slim Chickens, we're on a mission to serve up the best chicken around, and we need passionate and enthusiastic team members to join our growing family. As a Front of House Team Member, you'll be the friendly face of our brand, delivering exceptional guest experiences and creating memorable dining...


  • Guildford, Surrey, United Kingdom Slim Chickens Full time

    At Slim Chickens, we're on a mission to serve up the best chicken around. As a Front of House Team Member, you'll be the friendly face of our brand, delivering fantastic service and creating memorable dining experiences for our guests.Key Responsibilities:• Greet and welcome guests with a warm, friendly attitude• Take orders accurately and efficiently at...

  • Culinary Team Member

    3 weeks ago


    Guildford, Surrey, United Kingdom Blue Arrow Full time

    Chef De Partie Job DescriptionWe are seeking a skilled Chef De Partie to join our team at Blue Arrow. As a key member of our kitchen team, you will be responsible for cooking from scratch with fresh ingredients, working with the team to ensure daily and weekly prep is completed, and maintaining kitchen hygiene and safety systems.Key Responsibilities:Have at...

  • Culinary Team Member

    2 weeks ago


    Guildford, Surrey, United Kingdom Blue Arrow Full time

    Chef De Partie Job SummaryWe are currently seeking a skilled and experienced Chef De Partie to join our busy kitchen team at Blue Arrow. As an integral part of our kitchen brigade, you will be responsible for preparing and cooking high-quality dishes to our customers.Key Responsibilities:Cooking from scratch with fresh ingredients, maintaining high standards...


  • Guildford, Surrey, United Kingdom Scattergoods Agency Full time

    We are seeking a highly skilled Senior Chef De Partie to join our team at a busy daytime fresh food Cafe/restaurant near Guildford, Surrey. Our client is a small, independent café that prides itself on offering high quality food and service. They work with fresh produce to deliver quality homemade breakfasts, brunch, lunch, desserts and cakes.This Senior...

  • Culinary Team Member

    4 weeks ago


    Guildford, Surrey, United Kingdom Company of Cooks Full time

    Chef De Partie**About the Role**We are seeking a skilled Chef De Partie to join our team at RHS Garden Wisley. As a key member of our culinary team, you will be responsible for preparing and serving high-quality food to our visitors.**Key Responsibilities** Prepare and serve food to the highest standard Develop and plan menus in line with client and customer...


  • Guildford, Surrey, United Kingdom Tulip Recruitment Full time

    Job Title: Technical Housing AdministratorAbout the Role: We are seeking a skilled Technical Housing Administrator to join our Housing Maintenance Team on a temporary basis. As a key member of the team, you will be responsible for receiving work orders, scheduling work diaries for trades employees, and ensuring all appointment targets are met. You will also...


  • Guildford, Surrey, United Kingdom Blue Arrow Full time

    About Our BusinessWe are a small, independent café based on the outskirts of Guildford, known for offering high-quality food and service. Our picturesque location features an 80-cover indoor area and a 40-seat outdoor dining space.Our MenuWe work with fresh produce to deliver quality homemade breakfasts, brunches, lunches, desserts, and cakes. Our chefs...


  • Guildford, Surrey, United Kingdom Bupa Full time

    About UsBupa is a leading healthcare provider dedicated to delivering person-centred care, supporting independence, and honouring choice.Job SummaryWe are seeking a Laundry Team Member to join our team at Puttenham Hill House Care Home. This is a part-time position, working 15 hours per week, with flexible shifts including alternate weekends.Key...

  • Culinary Team Member

    2 weeks ago


    Guildford, Surrey, United Kingdom The Restaurant Group Ltd Full time

    **Become a Key Player in Our Kitchen Team** As a Line Chef with The Restaurant Group Ltd, you'll be part of a dynamic team that creates unforgettable guest experiences through delicious food. Key Responsibilities:Prepare and deliver high-quality food to our guestsWork on the front line of the kitchen, whether it's the grill or pasta sectionCollaborate with...


  • Guildford, Surrey, United Kingdom YMCA DownsLink Group Full time

    About the Role:We are seeking a highly skilled and compassionate Housing Support Worker to join our Guildford Foyer team on a night shift pattern.Main Responsibilities:Safety and Security: Provide a warm and welcoming front-of-house environment for residents and visitors, ensuring the building is safe, secure, and quiet.Assess and Monitor Risks: Identify and...

  • Housing Manager

    3 weeks ago


    Guildford, Surrey, United Kingdom Salvation Army Housing Association Full time

    About The RoleWe are seeking a dedicated and compassionate Housing Management Officer to join our team at Mulberry House, our supported housing service in Guildford. As a key member of our team, you will play a vital role in providing housing management services to residents, delivering excellent customer service, and ensuring the maintenance of our units...


  • Guildford, Surrey, United Kingdom YMCA DownsLink Group Full time

    Main Responsibilities:Safety and Security:Provide a welcoming and professional front-of-house experience for residents, visitors, and staff, ensuring the building is safe, secure, quiet, and welcoming.Maximize resident wellbeing by enforcing health and safety protocols and house rules, in line with tenancy agreements.Assess and monitor risks to ensure...


  • Guildford, Surrey, United Kingdom Shepherd Neame Full time

    Be Part of Our Festive Team!We're looking for enthusiastic and friendly individuals to join our team as Seasonal Christmas Bar Team Members. As a key part of our team, you'll play a vital role in delivering exceptional customer service and creating a warm and welcoming atmosphere for our customers.What's in it for you?Competitive hourly pay rateA share of...


  • Guildford, Surrey, United Kingdom Experienceguildford Full time

    We have an exciting opportunity for a Seasonal Team Member at Experienceguildford this ChristmasAs a Seasonal Team Member, you will be approachable, resourceful, and love working with people. Our Team Members enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently during our busy Christmas...


  • Guildford, Surrey, United Kingdom Shepherd Neame Full time

    We are seeking a seasonal Christmas Bar Team Member to join our team at the Britannia pub in Guildford, Surrey. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring our customers have a memorable experience.The ideal candidate will be a people person with a passion for hospitality and a warm and...

  • Team Member

    3 weeks ago


    Guildford, Surrey, United Kingdom Tortilla Full time

    We are seeking a Team Member to join our team in Guildford. As a Team Member, you will be part of a dynamic and fast-paced environment where you will have the opportunity to develop your skills and progress your career.About the Role:We are looking for a friendly and outgoing individual who is passionate about serving high-quality, fresh Californian Mexican...


  • Guildford, Surrey, United Kingdom Shepherd Neame Full time

    Seasonal Christmas Bar Team Member OpportunityShepherd Neame is seeking a seasonal Christmas Bar Team Member to join our team part-time until late December/early January. If you're available to start work immediately, love hospitality, and are a people person, this may be the perfect role for you.We're looking for someone who can provide a warm welcome to...


  • Guildford, Surrey, United Kingdom BSR Health Recruitment Ltd Full time

    Front of House RoleWe are seeking a skilled Front of House Person to join our client\u2019s growing team in Guildford. As a key member of the team, you will be responsible for providing exceptional customer service and ensuring a warm welcome to clients.Key Responsibilities:Provide outstanding customer service to clientsManage front of house operations,...