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Automotive Department Head
2 months ago
Service Operations Manager
JCT600 is seeking a highly skilled Service Operations Manager to lead the Service department at our Audi Dealership in York. This role involves overseeing the service team, ensuring optimal customer experience, and driving profitability.
Key Responsibilities:
- Lead and develop the service team to achieve exceptional customer satisfaction and efficiency.
- Optimize workshop bookings and resource management to maximize productivity and minimize downtime.
- Develop and implement strategies to increase revenue through additional work sales and upselling.
- Manage customer complaints and concerns in a professional and timely manner.
Requirements:
- Proven experience in Service Management or Aftersales with a strong background in the automotive industry.
- Excellent customer focus and a continuous improvement mindset to drive business growth and excellence.
- Knowledge of motor industry practices and regulations.
- Strong communication and interpersonal skills to lead and motivate the service team.
Benefits of Working with JCT600:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
Company Culture:
JCT600 is committed to providing a supportive and inclusive environment for all colleagues. We value diversity, equality, and respect in the workplace and strive to create a positive and productive work atmosphere.
