Operational Lead

2 days ago


Hull, Kingston upon Hull, United Kingdom Nacro Full time

Job Description: Operational Lead - Accommodation Services

Nacro, a national charity committed to reducing crime and improving lives, seeks an experienced Operational Lead - Accommodation Services to join our team in Grimsby/Hull. In this key role, you will be responsible for delivering high-quality accommodation services to adult defendants and those released from custody.

About the Role:

This critical position requires a highly skilled professional with experience in accommodation operations, social care, and team leadership. You will work closely with area operational and central support teams, liaising with external agencies and partners to ensure seamless delivery of services.

Key Responsibilities:

  • Act as a senior operational practitioner working across the area, providing direct input and support on practice, performance, or quality matters.
  • Coordinate and deliver service improvement plans for a service or group of services, working in collaboration with the Quality team and Service Leads.
  • Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
  • Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting.

What We Offer:

  • A competitive salary of £26,678 per annum, inclusive of £200 unsociable hours payment and a one-off retention payment of £1,000 upon successful completion of 9 months' service.
  • An excellent benefits package, including a great annual leave entitlement, occupational sick pay scheme, and cycle-to-work scheme.
  • Ongoing career development opportunities and a supportive team environment.


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