Financial Services Expert

4 days ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

Key Responsibilities:

  • Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records.
  • Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes.
  • Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations, requisite legislation, and company policies.

Requirements:

  • Experience: Experience or skills in a complaints handling role within the financial services industry.
  • Qualifications: 2.1 or 2.2 degree or equivalent.
  • Knowledge: Strong understanding of financial products, debt recovery, case management services, and relevant regulations.


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