Ophthalmology Department Receptionist

4 weeks ago


Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time
Job Title: Ophthalmology Receptionist

We are seeking a highly organized and detail-oriented Ophthalmology Receptionist to join our team at Worcestershire Acute Hospitals NHS Trust. As a key member of our reception team, you will be responsible for providing exceptional patient care and administrative support to our ophthalmology department.

Key Responsibilities:
  • Provide administrative support to the ophthalmology department, including reception duties, appointment booking, and data validation.
  • Ensure accurate and timely entry of patient information into the Patient Administration System (PAS).
  • Respond to patient telephone and face-to-face complaints in a professional and courteous manner.
  • Work collaboratively with clinical staff, nurses, and other departments to ensure seamless patient care.
  • Maintain accurate and up-to-date records, including patient demographics and appointment information.
  • Perform other administrative tasks as required, including data entry, filing, and photocopying.
Requirements:
  • Good standard of secondary education, including GCSE Maths and English.
  • Previous experience working in an administrative reception role, preferably in a hospital environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and other stakeholders.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.
  • Comprehensive IT skills, including experience with PAS systems.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities to enhance your skills and career prospects.
  • A chance to make a real difference in the lives of our patients and their families.


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