Retail Consultant

At Aesop, we're passionate about creating a unique and inclusive environment where our employees can thrive. As a global retail organisation, we offer opportunities for professional development and advancement to complement your career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that inspire and delight. We're seeking individuals with a wealth of perspectives who can bring out the best in themselves and others.

We're committed to striking the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. As a certified B Corp, we're dedicated to building a more sustainable and inclusive society.

Role Purpose

As a Retail Consultant, you'll embody our desire to engage, listen, and guide customers to products that are relevant to them. You'll welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs, you'll deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What We're Looking For

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement, and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance, and home categories (advantageous)

This position is Part Time, 32 hours per week, and operates an on-site working pattern.

What's On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

• Up to 50% product discount and bi-annual complimentary product allocation
• Cycle to work scheme
• Summer wellness leave options and paid volunteering allowance for all employees
• In-house Product and Core skills training
• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
• Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We're committed to promoting inclusion for all with the belief that diversity, inclusion, and belonging play an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.