Sales and Customer Service Professional

6 days ago


Wellesbourne, Warwickshire, United Kingdom Cathay Investments Full time

Job Description:

Euroresins, part of the Cathay Group, is seeking a Sales Representative to provide top-notch customer service and meet sales targets.

Responsibilities:

  • Work with the Sales team to contact customers via phone and email, chase sales, and offer product advice and recommendations.
  • Make both inbound and outbound sales.
  • Liaise with the Operations team in Wales and the Technical team in Italy to ensure customer needs are met and expectations exceeded.
  • Provide customer service and sales support, as well as handle discrepancy resolution.
  • Achieve and surpass set daily, weekly, monthly, and annual sales targets.
  • Build and maintain strong working relationships with customers to facilitate sales growth.
  • Sell a wide range of products to a known customer base via phone and email.
  • Grow sales to new and dormant customer bases.
  • Gain product knowledge and understanding to offer excellent customer service and win sales.
  • Get to know customer requirements and aim to increase sales by upselling, analyzing customer buying patterns and trends.
  • Enter Sales Orders accurately and efficiently into SAP as a Sales Representative.
  • Be commercially aware and understand the business to quote and offer alternative products.
  • Resolve customer queries and complaints efficiently and positively, while remaining commercially aware.
  • Proactively contact active customers daily, making outbound calls offering promotional stock and deals.
  • Proactively contact inactive customers to win back business.
  • Maintain a Sales Pipeline detailing sales leads that are Cold, Warm, and Won.
  • Report the Sales Pipeline to the wider group and MD.

Requirements:

After successful completion of probation, you will be able to earn uncapped commission on all sales made.

This is a full-time office role as a Sales Representative.



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