Disruption Operations Manager
4 days ago
About the Role
This is an exciting opportunity to join our team as a Customer Experience Performance Officer. As part of our Operations team, you will play a crucial role in ensuring seamless customer experiences during disruptions.
Job Summary
- Work closely with ground handling, customer services, and ICC teams
- Manage crew hotel and transport arrangements
- Collaborate with various teams to ensure operations run smoothly
Key Responsibilities
You will need to report major disruption events to support smooth claims processing, collaborate with Flight Operations, Ground Operations, Cabin Services, Performance and Planning, Safety and Security, and Maintenance Operations to ensure operations run smoothly.
Requirements
- At least 2 years of experience in airport or ground handling operations
- Ability to perform well under extreme pressure
- Excellent communication and interpersonal skills
What We Offer
We offer a competitive base salary of £45,000 per annum, up to 20% bonus, 25 days holiday, and flexible benefits package. You will also have access to excellent staff travel benefits and opportunities for career growth and development.
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