CRM and Database Officer
3 hours ago
St Catherines Hospice is a leading provider of palliative care services, dedicated to improving the lives of individuals and families affected by serious illness. Our Income Generation team plays a vital role in supporting our mission, and we are seeking a skilled CRM and Database Officer to join our team.
The successful candidate will be responsible for managing our customer relationship management (CRM) system, ensuring accurate and up-to-date records of our supporters and stakeholders. They will also be responsible for analyzing data to inform fundraising strategies and identifying opportunities for growth.
Key Responsibilities- Manage and maintain our CRM system, ensuring data accuracy and integrity.
- Analyze data to inform fundraising strategies and identify opportunities for growth.
- Develop and implement effective database management practices to optimize data quality and accessibility.
- Provide excellent customer service to our supporters and stakeholders, responding to queries and resolving issues in a timely and professional manner.
- Work collaboratively with the Income Generation team to achieve fundraising targets and support the delivery of our strategic objectives.
- Educated to A level standard or equivalent, with grade A-C GCSE level in English and Maths.
- Full driving licence and access to vehicle for business use.
- Experience of securing financial income and managing databases.
- Excellent organisational, administrative, planning and time management skills.
- Experience of liaising with the public by phone or face to face.
- Previous experience of using a customer relationship or donor management database.
- Knowledge of St Catherines geographical area and how this applies to local relationships.
- Experience of using Microsoft Office packages and databases.
As a CRM and Database Officer at St Catherines Hospice, you will have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of others. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
If you are a motivated and organized individual with a passion for fundraising and database management, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].
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