Field Service Technician

1 month ago


Walsall, Walsall, United Kingdom Xstrahl Limited Full time

Xstrahl Limited is a leading provider of medical and life science systems. We are seeking an experienced Field Service Technician to join our team.

The ideal candidate will have a strong background in electrical and electronic diagnostic skills, with experience in installing and commissioning complex systems. A good understanding of mechanical assembly and experience of installing software is also required.

As a Field Service Technician at Xstrahl Limited, you will be responsible for providing prompt and professional engineering support to our customers. This will include carrying out installations, fault diagnosis, and defect rectification. You will also be required to maintain full and accurate records of all work carried out, in accordance with company procedures.

Key Responsibilities:

  • To carry out installations including handover & acceptance testing.
  • Fault diagnosis and defect rectification.
  • Complete CFR'S and customer tickets in line with company procedure.
  • When necessary, assist with production/in-house work.
  • Maintain uptime of in-service equipment.
  • Communicate customer feedback, contribute to and drive solutions in line with the company CAPA (Corrective and Preventative Actions) Process and Zero Defects policy.

Requirements:

  • An Associate degree or higher in a relevant field.
  • Good level of IT skills, with experience of working with proprietary software as well as Windows OS and Office applications.
  • Proven experience in a service environment.
  • Excellent verbal and written communication skills, with experience of communicating technical issues clearly and to the appropriate level of detail.
  • Clean Driving License.

Estimated Salary: £55,000 - £65,000 per annum



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