Senior Service Designer

22 hours ago


London, Greater London, United Kingdom Trust In SODA Full time
About This Role

We're seeking a Senior Service Designer to join our Product & Design team at Trust In SODA. As a key member of our team, you'll play a pivotal role in enhancing the end-to-end customer journey for our fintech products and services.

Responsibilities
  • Lead the design of customer journeys across multiple touchpoints, ensuring consistency and quality across each stage of the experience.
  • Translate insights into actionable design solutions, working closely with cross-functional teams.
  • Develop service blueprints to illustrate service flows, interaction points, and user journeys.
  • Facilitate user testing and feedback loops to refine designs iteratively.
  • Contribute to product strategy by identifying opportunities to enhance customer experience, streamline processes, and improve service quality.
Requirements
  • Minimum 5 years of experience in service design, with a strong portfolio demonstrating end-to-end design in the fintech or digital finance space.
  • Proficiency in design tools such as Figma, Sketch, Adobe XD, and prototyping tools.
  • Proven ability to design user-focused services that solve complex problems and enhance overall customer experience.
  • Excellent verbal and written communication skills with the ability to present design concepts clearly and persuasively to stakeholders.
What We Offer
  • Competitive salary based on experience.
  • 25% bonus.
  • Flexible working options, including hybrid or remote working.
  • Access to industry-leading training, workshops, and conferences.
  • Inclusive of health benefits, bonuses, and pension schemes.


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