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Customer Service Representative

1 month ago

Hermitage, United Kingdom Pavers Shoes Full time

About the Role

We are seeking a skilled Customer Advisor to join our team at Pavers Shoes. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.

Key Responsibilities

  • Deliver exceptional customer service and provide a positive shopping experience
  • Advise customers on shoe care and accessories to complement their needs
  • Support the maintenance of store standards, product placements, and stockroom
  • Be a team player and maintain a friendly, engaging, and positive attitude

What We Offer

  • Generous Staff Discount scheme, some of which can be shared with your family and friends
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST

Requirements

  • Good availability for weekend and weekday working
  • Ability to work in a fast-paced environment and maintain a positive attitude
  • Previous experience in a sales or customer service environment is desirable but not essential

Pay and Benefits

From 1st April 2024, the hourly rate will be £11.70 for those 21 and over, £9.60 for those 18-20, and £7.85 for those 16-17. Once you complete the required retail induction PaSS stages, your pay will increase to £12.05 for those 21 and over, £9.87 for those 18-20, and £8.07 for those 16-17.