Desktop Support Specialist

2 weeks ago

London, Greater London, United Kingdom Prestige Recruitment Specialists Full time
Desktop Support Technician Job Description

We are seeking a skilled Desktop Support Technician to join our IT team. As a key member of our team, you will be responsible for providing technical support and maintenance for our desktop infrastructure.

Key Responsibilities:
  • Hardware Maintenance: Build and install PCs and peripheral devices, such as printers, scanners, mobiles, and tablets, in accordance with IT policies and standards.
  • Technical Support: Troubleshoot and resolve technical issues related to hardware, software, networking, and peripheral technology.
  • Helpdesk Support: Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records of actions taken, histories, and updating information on the system as and when required.
  • Knowledge Management: Continually add to the knowledge database to ensure all technical documentation is fully up-to-date and relevant.
Requirements:
  • Proven Experience: Proven work experience as a Desktop Support Engineer, Technical Support, or similar.
  • Language and Communication Skills: Good language and communication skills.
  • Certifications: Certifications in Microsoft, Comptia, ITIL, and Cisco would be advantageous.
  • Technical Skills: Familiarity with Office 365, Network troubleshooting, and MS Intune.
  • Problem-Solving Skills: Excellent problem-solving and multitasking skills.
What We Offer:
  • Competitive Pay: Excellent rates of pay.
  • Progression and Development: Strong commitment to progression and personal development.
  • Profit Sharing: Profit sharing through discounted share scheme.
  • Pension Scheme: Hassle-free auto-enrolment into company pension scheme.
  • Wellbeing Platform: Access to our 'Feed your Wellbeing' platform.
  • Free Parking: Free on-site parking.

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