Client Relationship Manager

4 days ago


Saffron Walden, United Kingdom Third Nexus Group Limited Full time
Job Title: Client Relationship Manager

At Third Nexus Group Limited, we are seeking a skilled Client Relationship Manager to join our team. As a critical component in ensuring the success of our clients, you will be responsible for managing technical relationships and providing high-level support within our Managed Service Provider framework.

Key Responsibilities:
  • Develop and maintain strong relationships with key stakeholders within client organizations.
  • Conduct regular account reviews and strategy sessions with clients to align our services with their business objectives.
  • Serve as the primary point of contact for assigned clients, ensuring client satisfaction and addressing any concerns.
Requirements:
  • Proven experience in an MSP environment (or similar IT experience).
  • Experience in managing and delivering services to multiple clients.
  • Ensuring customer satisfaction and retention.
  • Growing our customer partnerships through upsells.
  • Understanding our customer's needs & identifying opportunities.
Skills:
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to build and maintain strong client relationships.

This is a semi-technical role, so an understanding of Microsoft 365 and IT Infrastructure is beneficial. If you have a strong technical acumen and exceptional client communication skills, we encourage you to apply for this exciting opportunity.



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