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Plymouth Store Sales Ambassador

1 month ago

Plymouth, Plymouth, United Kingdom FatFace Full time
Job Overview

As the face of FatFace, you will provide exceptional customer service, ensuring a memorable experience for every customer. You will be the first point of contact for customers, greeting and serving them in a friendly, enthusiastic, and professional manner.

Key Responsibilities

- Provide exceptional customer service, utilising your knowledge to help customers find the best products for their needs.
- Efficiently process sales, orders, and refunds at the tills, maintaining a high level of customer satisfaction.
- Process deliveries, replenish stock, and maintain the shop floor and back-of-house areas in a tidy and organised manner.
- Stay up-to-date with company activity and promotions, supporting floor moves, sale set-ups, and launches.

Essential Competencies

- Deliver excellent customer service standards, focusing on customer needs and satisfaction.
- Demonstrate a passion for the FatFace brand, exhibiting our brand vision and values through your work.
- Proactively provide a personal, genuine, and authentic approach to customer interactions.
- Act with integrity, demonstrating a passion for, interest in, and understanding of others.

Benefits of Working with Us

- 25 days' holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and more.
- THRIVE, our learning management system, providing access to thousands of pieces of learning.
- Dental insurance, pension scheme, EAP support, and sick pay allowances.