Technical Operations Specialist

7 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Overview

Interface Recruitment UK is seeking an experienced IT Support Service Manager to join their team. This role is responsible for overseeing the delivery of a high-quality technical support service to staff, providing a technical role within the business and managing the day-to-day operations of the global Help Desk.

Key Responsibilities:
  • Manage and provide all levels of IT technical support, including user admin tasks and setting up new office kit at new locations.
  • Liaise with stakeholders in the business and build positive working relationships with operational leads and office managers.
  • Assist in managing, motivating, and developing members of the Global IT Support team.
  • Develop and enforce technical standards, systems, policies, and procedures.
  • Monitor support calls, identify trends and gaps, and take steps to improve service delivery.

This role requires strong leadership and communication skills, with experience in call management and efficiency. The successful candidate will be responsible for monitoring daily backups, managing the asset database, and software register.

Estimated salary: £58,750 - £68,250 per annum based on location and industry standards.



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