Customer Service Representative

1 month ago


Rosyth, Fife, United Kingdom Wm. Stephen (Bakers) Ltd. Full time
About Wm. Stephen (Bakers) Ltd.

Wm. Stephen (Bakers) Ltd. is a 4th generation family business that prides itself on its rich baking tradition and innovative approach to the industry.


Job Summary

We are seeking a highly motivated and customer-focused Retail Assistant to join our team in Rosyth. As a Retail Assistant, you will play a key role in delivering exceptional customer service and supporting the sales floor team in our bakery shop.


Key Responsibilities
  • Serve customers with a smile, preparing their orders and answering any queries they may have
  • Work a combination of morning, afternoon, and late afternoon shifts to meet the needs of our busy shop
  • Contribute to the upkeep of the shop, including setting up display cabinets, putting away deliveries, preparing salad, cleaning, restocking, and rotating stock
  • OCCASIONALLY provide cover in our other local bakery shops as required
  • Previous food retail experience is advantageous, but not essential for this role

Benefits
  • Competitive salary: £8.64 per hour
  • Free lunch and products on shift, perfect for trying new baked goods
  • 20% off our delicious products on your day off, so you can indulge whenever you like
  • Presents for teams at special moments, because we value our employees and want to celebrate milestones together
  • Staff referral scheme with £150 potential reward, because we appreciate your recommendations and believe in rewarding loyalty
  • Free counselling and discounts at retailers, because your wellbeing matters to us
  • Career development opportunities, because we're committed to helping you grow professionally and personally


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