Service Catalogue Implementation Specialist
3 weeks ago
We are seeking a dedicated and proactive person to support the creation and ongoing delivery of our new Service Catalogue, a self-help service accessible by staff and students. With your passion and skills, you will ensure that our Service Catalogue is comprehensive, user-friendly, and continuously updated.
Key Responsibilities- You will be part of a brand-new team and service, committed to shaping the delivery of our customer IT support services within an ITIL-based environment using our ServiceNow platform.
- Create and disseminate quality criteria and standard templates for effective service management.
- Produce and coordinate the production of new services, continually improving the Service Catalogue to meet evolving needs.
- Work closely with Service Owners and Support Teams to maximise the value and use of the Service Catalogue, promoting its awareness and use, and reviewing associated processes and procedures.
- Strong skills in identifying, engaging, and managing relationships with various stakeholders.
- Excellent verbal and written communication skills to effectively convey information and collaborate with diverse teams and customers.
- Able to analyse requirements, identify gaps, and propose effective solutions.
- Strong organisational skills to manage multiple tasks and priorities efficiently.
- Meticulous attention to detail to ensure the accuracy and completeness of the Service Catalogue.
- Proactive in identifying issues and implementing solutions to improve processes and services.
- Familiarity with digital information services and service management tools.
- Knowledge of best practices in service management, including ITIL (Information Technology Infrastructure Library) or similar frameworks.
- Experience in creating and maintaining comprehensive documentation, including service catalogues or similar resources.
The University of Southampton is a research-driven institution, home to some of the world's leading minds, expanding our knowledge and passing it on to future generations. As part of iSolutions, we aim to create an environment where everyone can thrive and foster a culture of inclusion, respect, and equality of opportunity.
What We Offer- A competitive salary of £31,000 - £35,000 per annum.
- A generous holiday allowance (20+ days) and defined benefit pension scheme.
- Flexible working arrangements and flexible time off policy.
- Generous parental leave and childcare provision.
- A range of benefits and perks designed to support your work-life balance and well-being.
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