Optical Assistant

5 hours ago


Lowestoft, Suffolk, United Kingdom Contract Personnel Full time
Dispensing Assistant Role Summary

Contract Personnel is seeking a skilled Dispensing Assistant to join their team. As a key member of the practice team, you will be responsible for delivering exceptional customer service and supporting the delivery of first-class services.

Key Responsibilities:Assisting in Dispensing:
  1. Implement minor repairs to frames and ensure they are returned to customers in excellent condition.
  2. Conduct OCT, retinal photography, tonometry, and visual field tests to support eye examinations and identify any unusual features.
  3. Maintain accurate records and report to the Practice Manager as required.
Selling & Customer Relationship Management:
  1. Maximize sales while minimizing costs to achieve specified margins and targets.
  2. Understand customer needs and wants, and provide personalized recommendations.
  3. Describe merchandise and explain its use, benefits, operation, and care to customers.
  4. Maintain knowledge of current sales and promotions, as well as policies regarding payment, exchanges, and security.
  5. Serve customers, bag, and package purchases efficiently.
  6. Identify and prevent security risks and theft, and report incidents to the Practice Manager.

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