Estee Lauder Account Manager

2 months ago

Eastbourne, East Sussex, United Kingdom Estée Lauder - Brand Full time
Estee Lauder - Account Manager / Counter Leader

Job Summary

We are seeking a highly motivated and experienced Account Manager to join our team at Estee Lauder. As a key member of our sales team, you will be responsible for driving sales growth and market share through exceptional customer service and sales skills.

Key Responsibilities:

  • Reflect a credible and professional brand image to all internal and external customers
  • Maximise sales through selling, providing excellent service and retail standards
  • Contribute to efficiencies through adhering to store/brand/company procedures and guidelines

Sales and Service:

• Understand daily/weekly targets

• Ensure personal awareness of all additional sales avenues

• Keep up to date with competitor activities and missed opportunities

• Effectively leverage social media to drive business and protect brand image

• Deliver the brand strategy, ensuring the delivery of an effective local plan

• Plan and implement local marketing & events initiatives, aligned to retailer activity

• Deliver excellence in execution of service, creating a zero consumer complaints mindset and a surprise and delight culture

• Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life

• Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion

• Use digital tools to ensure knowledge is kept up to date

• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base

Operations:

• Plan to ensure the delivery of excellent standards at all times

• Review retail standards on a daily basis, ensuring they are maintained to the required standard

• Ensure deliveries, stock movements and associated administration are completed within agreed company timeframes

• Ensure all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk

• Ensure all information requests are fulfilled accurately, within deadlines set

• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed

• Create and maintain a safe working environment for consumers, ensuring that company and retailer policies and procedures are adhered to

Commerciality:

• Manage daily replenishment, taking appropriate action where necessary

• Maximise sales performance by utilising all commercial reports before making commercial decisions

• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales

• Identify stock package issues, and take corrective action, informing the area manager when out of direct control

• Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines

• Identify trends and make suggestions to enhance product performance

Qualifications:

Essential:

• Experience in a fast-paced retail and/or consumer-facing environment

• Ability to drive self-development

• Commercial understanding and awareness of industry

• Effective communication, organisation and prioritisation skills

Job Type: Full-time

Shift: Variable

Job Number:

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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