Medical Cannabis Operations Coordinator
1 week ago
Montu is a pioneering cannabis company with a strong presence in Europe and the Asia-Pacific region. Our mission is to improve the lives of millions through innovative cannabis therapies, leveraging our expertise to set new standards in the industry.
We are dedicated to providing seamless access to cannabis through localized ecosystems that streamline the patient experience from start to finish.
Job SummaryThis role involves working onsite at our Reading office as part of the operations team. As a Medical Cannabis Operations Coordinator, you will play a crucial role in supporting our patients and clinicians, ensuring they receive the best possible service.
Key Responsibilities:
- Respond to patient inquiries via phone and email, addressing their queries efficiently and effectively.
- Maintain accurate and up-to-date electronic health records for patients.
- Ensure the maintenance of complete and precise records of prescriptions issued.
- Collaborate closely with the pharmacy and clinical teams to guarantee smooth dispensing and delivery of medication to patients.
- Keep patients informed about any changes to their prescription.
- Work closely with partner pharmacies to ensure external prescriptions are dispatched and dispensed correctly.
- Support operational and clinical recruitment and onboarding processes.
- Review feedback and collaborate with the Head of Governance on complaints and compliments.
- Report incidents and significant events, liaising with the Head of Governance on these matters.
- Provide operational support to clinicians working within the service, addressing their queries promptly.
- Liaise with product and technical support teams regarding technical issues.
- Closely work with line managers and the wider team to continually improve services.
- Attend relevant meetings as required.
- Stay updated with mandatory training and familiarize yourself with company policies and SOPs.
- Be prepared for shift-based and flexible working arrangements as needed.
To be successful in this role, you will need:
- At least 2 years of work experience.
- Previous experience in a healthcare setting is advantageous but not essential.
- Excellent attention to detail.
- A good understanding of working in a highly regulated industry and adhering to policies and SOPs.
- High proficiency in IT systems.
- The ability to work under pressure.
We offer:
- 25 days' annual leave plus bank holidays pro rata.
- The opportunity to join our generous pension scheme with employer-matched contributions up to 5%.
- Paternity or maternity benefits in line with statutory schemes.
- Frequent opportunities to contribute to cross-team projects and represent Montu at events like awards, trade shows, and fairs.
- An employee cycle-to-work scheme.
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