System and Continuous Improvement Analyst
2 months ago
We are seeking a highly skilled Technology and Continuous Improvement Specialist to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.
Key Responsibilities:- System Support & Maintenance: Be the expert in our Freshdesk Helpdesk ticketing system, resolving issues, liaising with tech teams and suppliers, and performing regular system maintenance checks.
- Continuous Improvement: Implement and manage improvement activities, deliver project reports, and identify efficiency and cost-saving opportunities.
- Data Management and Reporting: Maintain Freshdesk systems, provide monthly user reports, and update Business Continuity Plan and contact details.
- Collaboration & Communication: Work with department leads, attend the Monthly CSC Technology Forum, and work cross-functionally with the wider organisation to develop and deliver improvements.
- Insight & Analysis: Use data to provide insights, measure benefits, investigate productivity trends, and contribute to planning cycles.
We are looking for a dynamic analyst with outstanding IT knowledge, a proven track record of analytical roles within a contact centre, and experience in improving services through technology and managing continuous improvement projects. You will possess strong written and verbal communication skills, exceptional presentation skills, and experience working with diverse stakeholders.
About UsWe value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview ProcessFirst stage interviews will be telephone interviews, and successful candidates will then be invited to attend an interview via MS Teams. To apply for this role, please submit your CV and a supporting statement outlining your interest and explaining how you meet the role's criteria.
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System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
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System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
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System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
-
System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
-
System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
-
System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
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System and Continuous Improvement Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleThe British Heart Foundation is seeking a talented System and Continuous Improvement Analyst to join our dynamic team. In this pivotal role, you'll be at the forefront of our mission to achieve first contact resolution, optimise system performance, and drive continuous improvement.Key Responsibilities:System Support & Maintenance: Be the...
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System and Continuous Improvement Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleThe British Heart Foundation is seeking a talented System and Continuous Improvement Analyst to join our dynamic team. As a key member of our Customer Service Centre, you will be responsible for driving continuous improvement and delivering exceptional service in a contact centre environment.Key Responsibilities:System Support & Maintenance: Be...
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System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
-
System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
-
System and Continuous Improvement Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a talented Technology and Continuous Improvement Specialist to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.In this role, you will be...
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System and Continuous Improvement Analyst
2 months ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleIn this pivotal position, you will be at the forefront of our mission to achieve first contact resolution, optimize system performance, and drive continuous improvement. You will delve into identifying bottlenecks, proposing innovative solutions, and enhancing our contact centre processes through our systems.Key Responsibilities:System Support...
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System and Continuous Improvement Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
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System and Continuous Improvement Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled System and Continuous Improvement Analyst to join our dynamic team at the British Heart Foundation. As a key member of our Customer Service Centre, you will play a pivotal role in driving continuous improvement and delivering exceptional service in our contact centre environment.Key Responsibilities:System...
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System and Continuous Improvement Analyst
1 week ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeThe British Heart Foundation is seeking a talented Technology and Continuous Improvement Specialist to join our dynamic team and drive continuous improvement in our contact centre environment.About the roleIn this pivotal role, you will be at the forefront of our mission to achieve first contact resolution, optimise system performance, and drive continuous...
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System and Continuous Improvement Specialist
5 days ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleIn our mission to create a world free from heart and circulatory diseases, we are seeking a talented Technology and Continuous Improvement Specialist to join our dynamic team in Birmingham.This pivotal role will be at the forefront of our mission to achieve first contact resolution, optimise system performance, and drive continuous improvement...
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Continuous Improvement Lead
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Birmingham, Birmingham, United Kingdom Coyle Personnel Full timeJob Title: Continuous Improvement LeadCoyle Personnel is seeking a highly motivated and experienced Continuous Improvement Lead to join our team. As a key member of our organization, you will be responsible for driving continuous improvement initiatives across the project, leading Lean and improvement projects, and nurturing a culture of continuous...
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Continuous Improvement Lead
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Birmingham, Birmingham, United Kingdom Coyle Personnel Full timeJob Title: Continuous Improvement LeadCoyle Personnel is seeking a highly motivated and experienced Continuous Improvement Lead to join our team. As a key member of our organization, you will be responsible for driving continuous improvement initiatives across the project, leading Lean and improvement projects, and nurturing a culture of continuous...
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Continuous Improvement Specialist
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Birmingham, Birmingham, United Kingdom Coyle Personnel Full timeJob Title: Continuous Improvement Lead**Job Summary:**We are seeking a highly motivated and experienced Continuous Improvement Lead to join our team at Coyle Personnel. As a key member of our organization, you will be responsible for driving continuous improvement initiatives across the project, leading Lean and improvement projects, and nurturing a culture...
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Continuous Improvement Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Coyle Personnel Full timeJob Title: Continuous Improvement Lead**Job Summary:**We are seeking a highly motivated and experienced Continuous Improvement Lead to join our team at Coyle Personnel. As a key member of our organization, you will be responsible for driving continuous improvement initiatives across the project, leading Lean and improvement projects, and nurturing a culture...