Global Financial Systems Operations Manager
21 hours ago
**About the Role**
We are looking for a skilled Technical Support Analyst to join our team at the Hedge Fund. As a Technical Support Analyst, you will be responsible for providing technical assistance to our clients, investigating issues, and resolving problems in a timely manner.
**Key Responsibilities**
Your key responsibilities will include:
- Investigating issues reported by customers or discovered within our organization
- Performing complex investigations, troubleshooting, and problem-solving
- Ensuring that issues are resolved in a timely manner, escalating to higher levels as necessary
- Tracking issues through to completion, regularly reporting issue status to customers
**Requirements**
To succeed in this role, you will need:
- 2+ years of experience as a Technical Support Analyst
- Experience supporting real-time trading systems and FIX protocol, with strong Capital Markets knowledge
- Proficiency in CentOS / REHL (or other *nix)
- Scripting/coding experience in languages such as Bash or Python
- Foreign exchange experience preferred
**Compensation**
$120,000 - $180,000 per annum, depending on experience.
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