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Senior Network Engineer

2 months ago

ChesterleStreet, Durham, United Kingdom ITPS Full time
Job Title: Senior Service Engineer (Network)

Job Summary:

We are seeking a highly skilled Senior Service Engineer (Network) to join our team at ITPS. As a critical technical role, this position demands broad technology expertise, including responsibility for patch management to ensure system security and conducting technical deployments and system upgrades with minimal disruption.

Key Responsibilities:

  • Monitor and maintain network devices to drive operational stability.
  • Fault diagnosis and resolution, providing remote support when required.
  • Resolve customer queries thoroughly to ensure minimum chance of reoccurrence.
  • Meeting service level agreements and deadlines.
  • Delivering a high-quality customer experience with excellent communication and customer care.
  • Working effectively as part of the service team, often unsupervised.
  • Provide information required for customer reports.
  • Lead/support in customer meetings with either the SDM, Team Leader or the Account Manager.
  • Provide customer support documentation (Regularly review and keep up to date).
  • Regularly review customer infrastructure and suggest improvements.
  • Develop written work instructions that can be followed by colleagues when required.
  • Assist and advise colleagues and peers to share knowledge and experience in resolving technical issues.
  • Active participation in continuous improvement activities and any training required for the role.
  • Complete daily timesheets in line with company requirements.
  • Attend customer sites where necessary.
  • Have a flexible approach to shift working.

Requirements:

  • Professional certifications in networking such as CCNA/CCNP, Meraki CMNA/CMNO, or Fortinet NSE are highly desirable.
  • Minimum of 3-5 years of experience in network engineering, with specific expertise in Meraki, Cisco, and Fortinet products.
  • Proven experience in managing complex networks in a multi-vendor environment.
  • Strong understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
  • Solid experience with network security practices, VPNs, and firewall configuration and management.
  • Excellent troubleshooting skills and the ability to resolve issues efficiently.
  • Ability to work independently as well as collaboratively in a team environment.
  • Strong communication and documentation skills.

What We Offer:

  • Hybrid/flexible working
  • Perkbox membership
  • 27 days annual leave plus bank holidays
  • 7% Company pension contribution scheme
  • Individual training & development plans
  • A friendly working environment

How to Apply:

Please submit an up to date CV to if this position sounds of interest to you