Automotive Account Coordinator

1 month ago

London, Greater London, United Kingdom Insidesource Full time
Job Summary

We are committed to creating an inclusive and diverse work environment at Insidesource. As an Account Coordinator in our automotive team, you will play a crucial role in supporting our customers and internal sales organization. Your primary responsibility will be to provide high-level support for the preparation, processing, and coordination of customer orders. You will achieve superior technical skills and understanding of the order fulfillment process, ensuring seamless communication with vendors and internal project teams.

Key Responsibilities:
  • Create client proposals, including new customer setup, entry/import of specifications, pricing, classification, and revenue codes.
  • Generate purchase orders upon receipt of complete order entry packets.
  • Ensure orders are entered promptly and reviewed for accuracy and completeness before being sent to manufacturers/vendors.
  • Work with vendors and internal project teams to reconcile acknowledgement discrepancies and manage timely ship dates based on project requirements.
  • Create and publish customer status reports.
  • Coordinate delivery/install dates with vendors, Operations, clients, and Project Managers (depending on work scope).
  • Assist with project management tasks, including spec checks and punch ID/resolution. Ensure factory interface is ongoing and that others are monitored and projected ship dates and project schedule requirements, that all acknowledgements are checked and discrepancies followed up on, and that orders are closed out in a timely and responsible manner.
  • Participate in vendor and dealer training programs and activities for ongoing professional growth and development.

Departmental Responsibilities:
  • Carry out requested tasks to support efforts of individual sales representatives and Account Managers.
  • Serve as a hub of communication and information to other cross-functional teams (Design, Project Management, Finance, and Operations).
  • Ensure that all communication with internal and external customers is timely, accurate, and meets customer requirements for information and order status.

Requirements:
  • Customer Service work experience – preferred.
  • Proficiency in Microsoft Office software (Excel, Word, Outlook).
  • Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment.
  • Excellent and effective oral and written communication.
  • Strong organizational, analytical, and administrative skills.
  • Ability to see the big picture and integrate into day-to-day tasks and activities.
  • Understanding of the complexities and sophistication required to thrive in the dealer environment.
  • Fluid interpersonal skills to interact effectively with a wide range of customers, personnel, and departments.

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