Contract Administrator

2 weeks ago

Watford, Hertfordshire, United Kingdom Nova Artes Engineering Full time
Job Title: Contract Manager

Job Description:

As a Contract Manager at Nova Artes Engineering, you will be responsible for overseeing the effective management of commercial gas maintenance contracts. Your primary focus will be on delivering high-quality services to clients while ensuring adherence to strict regulations governing the gas industry.

Main Responsibilities:
  • Liaise with internal and external stakeholders to ensure seamless communication and coordination.
  • Develop and maintain positive working relationships with colleagues and clients.
  • Oversee and support a team of contract coordinators to meet service delivery demands and ensure efficient work processes.
  • Provide timely and effective responses to maintain high levels of service delivery and client satisfaction.
  • Identify and prioritize work streams to ensure completion within Service Level Agreements (SLAs).
  • Support the Field Operations manager and contribute to the overall management of the business.
  • Manage and maintain accurate records, including the use of our job management system.
  • Adopt and apply company escalation processes to ensure effective issue resolution.
  • Manage your own workload and deliver high-quality results.
  • Represent the company in client meetings and provide information to ensure correct staffing levels.
  • Apply a visionary approach and strategic thought process to drive business growth.
  • Create quotations based on site surveys and engineer information, ensuring effective communication with external stakeholders.
  • Capture all revenue streams available and contribute to the day-to-day running of gas servicing and heating departments.
  • Resolve technical problems, analyze data, and identify solutions to improve service delivery.
  • Provide an investigatory role, responding to incidents, notices, concerns, and queries.
  • Provide information and answer questions from engineers and clients.
  • Maintain contract KPIs and quality standards by ensuring efficient and safe installation with a high-quality finish.
  • Deliver a high-quality service to clients and their customers, demonstrating respect for individuals and meeting challenges presented.


Requirements:
  • 5 years of industry experience, with 2 years at management level.
  • Experience working in the Social Housing sector on commercial gas/renewable maintenance contracts.
  • Supervisory experience and ability to work with residents and clients directly.
  • A clean UK driving license and DBS check are required.
  • Experience with contract tendering, mobilization, and delivery.
  • Excellent written and verbal communication skills.
  • Computer literacy and experience with Microsoft software.
  • Excellent planning and organizational skills.
  • Able to prioritize workload and use initiative at all times.
  • General competence in the given trade, COCN1, CODNCO1, TCP1a.


Benefits:
  • Additional 1 day annual leave after completing 2 years' service (max. 30 days).
  • On-site free parking.
  • Performance-related bonus.
  • Private healthcare - Bupa.
  • Auto-enrolment Health Assured - Health and wellbeing support.
  • Atlas Training access - CPD development.

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