Academic Support Officer

3 weeks ago


East Ewell, United Kingdom Fairfield School of Business Full time

We are looking for a highly motivated and organized individual to fill the role of Student Support Officer at Fairfield School of Business. The successful candidate will provide administrative support to our students, respond to their queries, and help them navigate our services.

About Fairfield School of Business

We are a dynamic and forward-thinking institution with campuses across the UK. Our mission is to provide industry-relevant qualifications that equip students with the skills and knowledge needed to succeed in their chosen careers.

We have strong partnerships with three leading UK universities, offering a range of undergraduate and postgraduate programs. As a Student Support Officer, you will be responsible for providing administrative support to our students, responding to their queries, and helping them navigate our services.

Key Responsibilities
  • Provide administrative support to students, including responding to emails, phone calls, and in-person queries;
  • Help students understand and access our services, including academic support, career guidance, and welfare advice;
  • Collaborate with other teams to ensure seamless delivery of support services;
  • Monitor and report on student progress, identifying areas for improvement and implementing solutions.
Requirements

To be successful in this role, you will require:

  • A degree in a relevant field, such as education or business administration;
  • Excellent communication and interpersonal skills, with the ability to work effectively with students, staff, and external partners;
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines;
  • A commitment to delivering exceptional customer service, with a focus on student satisfaction and outcomes.
Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including:

  • Pension scheme;
  • Annual leave entitlement;
  • Access to ongoing training and development opportunities;
  • A dynamic and supportive work environment.

Salary estimate based on location: £28,500 per annum.


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