Food and Beverage Team Member

3 weeks ago


Belfast, United Kingdom Hastings Hotels Full time
About the Role

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel.

Key Responsibilities
  • Serve food & beverages for the greatest enjoyment of our guests.
  • Maintain the cleanliness and presentation of the service areas according to Hastings Standards.
  • Ensure all cash, charges, floats and till procedures are carried out correctly.
  • Greet guests and respond to their queries.
  • Ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
  • Maintain the security of stock areas, immediately reporting any breaches.
  • Be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
  • Deal with guest concerns politely and efficiently, reporting them to the Supervisor/Manager on duty.
  • Work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
  • Comply with all health, safety and hygiene policies and procedures.
About You

We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.

Required Criteria:

  • Good Command of English Language
  • Right to Work in the United Kingdom
  • Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
  • Must have excellent communication and basic numeracy skills
  • Must have a professional appearance

Desired Criteria:

  • Previous experience serving food and beverages
  • Skills Needed: Bar Service, Exceptional Customer Service Skills, Responding to Customer Needs, Exceeding Customer Expectations
About the Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa.

We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits
  • Free staff meals
  • Cash and credit card tips
  • Employee discounts
  • 29 days holiday plus your birthday
  • Opportunities for career progression and development
  • Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month


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