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Customer Service Engineer

2 months ago

Gainsborough CP, United Kingdom Trepko UK Limited Full time

{"h1": "Customer Service Engineer | Gainsborough | 39 hours per week | £30,400 - £34,500 per annum depending on experience", "p": "We are seeking a Customer Service Engineer to join our Service Department at Trepko UK Limited. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients in the food industry.", "h2": "Key Responsibilities", "ol": [{"li": "Dealing with and managing customer technical enquiries"}, {"li": "Organising service visits with the Managing Director and keeping the service schedule up to date"}, {"li": "Accessing and managing the technical drawings for service visits"}, {"li": "Preparation and delivery of brief sheets for service sheets"}, {"li": "Managing the spares and modified equipment that are required for service visits"}, {"li": "Ensuring that the service engineers have all spares, technical drawings, modified equipment, tools and transport for the successful completion of a service visit"}, {"li": "Preparing service contracts for machines and assisting the Managing Director with the implementation of the service contract agreements"}, {"li": "Assisting the Customer Spares Co-ordinator with the sales of spares to customers"}], "h3": "What can you expect in return?", "p": "We offer a competitive salary, 23 days annual leave plus bank holidays, contributory pension scheme, and mobile phone. Your data will be handled in line with GDPR.", "p": "If you are a motivated and organized individual with a passion for customer service and technical support, we would love to hear from you.", "p": "Please submit your application, including your CV and a cover letter, to [insert contact information]."}