Night Operations Manager

4 weeks ago


London, Greater London, United Kingdom The May Fair Hotel Full time

Unlock Your Potential as a Night Manager at The May Fair Hotel

At The May Fair Hotel, we're committed to delivering exceptional guest experiences. As a Night Manager, you'll play a vital role in ensuring the smooth operation of our Front of House team during the night shift. Your leadership skills, attention to detail, and customer service expertise will be essential in maintaining the high standards of our 5-star hotel.

About the Role:

  • Lead the night team to achieve a high level of service and maintain a safe and secure environment for guests.
  • Ensure all reception and night audit procedures are followed correctly, adhering to company brand standards.
  • Verify accommodation postings and implement backup procedures as needed.
  • Develop a highly motivated and winning team, fostering a positive and productive work environment.

Requirements:

  • Proven experience in overseeing a busy reception or hotel duty management, preferably in a similar 5-star environment.
  • Proficiency in IT applications, including Opera, Office 365, and Guest Plus.
  • Excellent leadership, attention to detail, and customer service skills.
  • Impeccable command of the English language, both written and spoken.

What We Offer:

  • Competitive salary and benefits package.
  • 28 days' holiday per annum, increasing with long service.
  • Complimentary meals, salad bar, and unlimited beverages.
  • Recommend a Friend Scheme and annual complimentary night stays.
  • Access to a discount platform and company pension scheme.
  • Regular social events and annual company recognition events.

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