Digital Transformation Specialist

6 days ago


Stoke Poges, Buckinghamshire, United Kingdom Siemens Mobility Full time
Job Description:

The Global Operations team at Siemens Mobility is responsible for governing the operational delivery of our services across Commercial Finance (COF). The role plays a critical part in collaborating with all functions to support and enhance our platforms and processes.

About the Role:
  • Work closely with the Global Head of Digital Services to develop and maintain our Chatbot services, supporting local Chatbots and improving Customer Experience.
  • Research and capture customer and business requirements with the Operational teams.
  • Define and agree intents and customer journeys for implementation.
  • Communicate and agree design principles with colleagues across operational teams and countries.
Requirements:
  • Proven analytical and problem-solving skills in a customer-facing environment.
  • Excellent verbal and written communication skills, able to explain ideas clearly and concisely with good presentation skills.
  • Hands-on and practical approach, self-motivated with a desire to learn.
  • Passion for Customer Experience.
  • Ability to communicate effectively at different levels, building strong relationships with colleagues.

We offer a competitive salary of $65,000 per year, as well as benefits including performance-based bonuses, hybrid working arrangements, pension plan, time off, and private healthcare. Our estimated annual salary range for this position is $60,000-$80,000 based on location and experience.

This role requires an ability to work independently and collaboratively as part of a global team. Strong analytical and problem-solving skills are essential, as is excellent communication and interpersonal skills. Knowledge of Zendesk and API integrations would be advantageous.



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