IT Service Delivery Expert
2 days ago
SOTI Inc. is seeking a talented IT Service Delivery Expert to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and resolving complex technical issues.
About the JobIn this role, you will be working with our software products, providing support to customers via telephone and email. You will collaborate with internal stakeholders to investigate issues and ensure timely resolutions.
Responsibilities- Deliver high-quality customer service, addressing queries and resolving technical issues related to our MDM solutions.
- Communicate effectively with customers, providing regular updates on outstanding queries.
- Collaborate with internal teams to troubleshoot and resolve complex technical issues.
- Relevant degree or diploma in Computer Science, Information Technology, or a related field.
- Strong understanding of network protocols, firewalls, and subnetting.
- Experience with Windows operating systems and related technologies.
- Familiarity with mobile computing platforms.
- Excellent communication and problem-solving skills.
Estimated salary range: $65,000 - $90,000 per year, based on location and experience.
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