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Hotel Ambassador

1 month ago


London, Greater London, United Kingdom Broadwick Soho Full time

We are seeking a Night Receptionist to be part of our team at Broadwick Soho, a luxurious hotel in the heart of Soho.

Why us?

We are a dynamic and inclusive community that values diversity and forward-thinking. Our hotel is a reflection of the vibrant spirit of Soho, and we are committed to delivering exceptional service to our guests and colleagues.

We offer a range of benefits, including inclusion in the tronc scheme, 30 days holiday, pension scheme, and great food and drink during your shift.

What is in it for you?

  • Inclusion in the tronc scheme which includes rooms and F&B service charge
  • 30 days holiday inclusive of bank holidays increasing with length of service
  • Pension scheme, local shops discounts, season ticket travel loan, cycle to work scheme
  • Great food and drink during your shift
  • Guest Experience at Broadwick Soho following successful completion of probationary period
  • Support from our Employee Assistance Programme and wellbeing initiatives
  • Great incentives including refer a friend bonus (£1,000 for chefs and £500 for all other roles)

Why You?

As a Night Receptionist, you will be responsible for providing a friendly and efficient registration and information to all guests, fellow employees, and visitors. You will be an ambassador of service to the guest, responding in a professional and courteous manner to arriving, departing and in-house guests.

We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and talents.

You will work with brilliant talents across the hotel so that we are one team delivering a seamless and memorable guest experience.

What do we need from you?

  • Experience in a similar role in a 4* or 5* luxury establishment, ideally in the London market.
  • Great attention to detail.
  • Ability to work under pressure.
  • Great customer service skills.
  • Computer literacy.
  • Excellent verbal communication.
  • Extensive knowledge of Opera PMS.
  • Ability to work flexible hours including weekends.

If you are interested in collaborating with us, please apply online or on our website: broadwicksoho.com/career. Kindly note, we do not accept any applications directly.

Broadwick Soho is committed to responding to every single application. However, due to the high volume of applications, please allow us two weeks to review and respond.

All applicants must be eligible to work in the UK.