Regulatory Reporting Liaison Specialist

3 weeks ago

Belfast, United Kingdom Citigroup Global Markets Limited Full time

Job Summary:

The Client Outreach team services Citi's clients globally in relation to reviewing regulatory reporting submissions. As a Regulatory Reporting Client Outreach Officer, you will be responsible for consistent interaction with external clients to facilitate partnering across Markets to remediate regulatory issues identified.

Key Responsibilities:

  • Manage day-to-day communication with clients, partnering with internal regulatory reporting teams to understand issues and communicate effectively.
  • Direct point of contact for clients with accountability to ensure all client queries related to regulatory reporting issues are addressed efficiently and effectively.
  • Responsible for root cause analysis of client issues through liaising with internal Subject Matter Experts, understanding the problem(s) and communicating them in a client-friendly manner to the end stakeholder.
  • Accountable for the ongoing data remediation and the underlying client satisfaction of those data points including data analysis using Excel and basic formulas (VLookup, Concatenate, etc).
  • Accountable for establishing new controls to ensure Citi provides a pro-active approach to engaging with clients to remediate regulatory reporting issues.
  • Build relationships across Operations & Technology, Compliance, Legal, Risk, Internal Audit and Cross-Asset business unit managers to ensure queries are addressed and remediated in an effective and efficient manner.
  • Identification and tracking of risks and issues, ensuring appropriate escalation processes and timelines are followed, ensuring that we deliver improvements to our regulatory reporting obligations.
  • Responsible for generating MIS, to ensure appropriate levels of transparency are provided to the wider Regulatory Operations group & relevant stakeholders.

Requirements:

  • Previous financial services or customer relationship experience is desirable.
  • Self-starting, enthusiastic & professional.
  • Keen to learn and proactive in self-educating.
  • Ability to identify and communicate risk issues, concepts, and mitigations/solutions effectively.
  • Data analysis skills and intermediate proficiency with Excel.
  • Proven client service track record.
  • Experience in leading and driving process improvements/client initiatives to achieve better client service.
  • Ability to engage with multiple stakeholders demonstrating strong verbal and written communication skills.
  • Proven problem-solving and decision-making skills, capable of managing and resolving conflict with clients.
  • Ability to create and deliver presentations to senior levels of management.

What We Offer:

  • Competitive base salary (annually reviewed), generous holiday allowance, and a discretionary annual performance-related bonus.
  • Private medical insurance packages to suit your personal circumstances.
  • Employee Assistance Program, Pension Plan, Paid Parental Leave, and Special discounts for employees, family, and friends.
  • Access to an array of learning and development resources.

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